Trips

# Read action results

See how each task of a trip went: done, partly done or not able to do, with the reason, remarks, board computer answers and differences found.

Updated October 7, 2026

Every task a driver completes, such as loading or unloading, gets a result. It tells whether the task went as planned and, if not, why. The driver records it in OpenMove, on the board computer or in the shared execution view, usually by answering your [action result questionnaire](/en-us/help/action-result-questionnaires).

## Find the result of a task

1. Open the trip and go to the **Information** or **Actions** tab.
2. Find the task in the list of stops. A completed task has a result block under its details.
3. Read the colored label and the lines below it (see the next section).

The same action cards, with their results, appear in the **Actions** section of a shipment and on the **Actions** tab of a location. The **Action overview** tab of a trip only shows the life cycle, not the result.

## What a result shows

| Label                               | Meaning                                                                                                |
| ----------------------------------- | ------------------------------------------------------------------------------------------------------ |
| **Done**                            | Carried out as planned.                                                                                |
| **Partly done**                     | Only part was done, for example fewer pallets loaded. Counts as done.                                  |
| **Not able to do**                  | Not carried out. The shipment is flagged for replanning.                                               |
| **Canceled**                        | Called off, usually reported by a board computer.                                                      |
| **Canceled - requires re-planning** | Closed by Transportial after an earlier task of the shipment failed, so the work can be planned again. |

Below the label you can find:

* **Remark**: what the driver wrote, plus lines added by questions that append to the remark.
* **Reason**: why the task was not, or only partly, done.
* Questionnaire answers: each question the driver answered, with the answer.
* Photos and signatures: thumbnails labeled with their question. Click one to view it full size.
* Answers from the board computer: each question the driver answered on the board computer, with the answer, in the order given. Hover over a question to see its code.
* Differences: a line such as **Difference** seal: reported "A123", current "A124" means the driver reported a different value than the order holds. The order is not changed; check which value is right and correct the order if needed.

Photos taken with **Add photo** in the execution view, files added with **Add document**, and questionnaire photos your administrator sends to the task's documents appear in the documents of the action card.

## What happens after a failed task

When a task is completed as **Not able to do**, or with a new date the receiver asked for, Transportial closes the shipment's remaining tasks on that trip, flags the shipment for replanning, notifies the order's team managers and opens a planning exception. See [Status life cycles](/en-us/help/status-lifecycles) and [Handle planning exceptions](/en-us/help/exceptions-view).

## Record a result yourself

Planners do not normally fill in results, but you can when a driver forgot:

* **One task.** On a trip in transit, open the options menu of the task, choose **Make current** and then **Complete**. Choose the **Result**, add a **Reason** and **Remarks**, and click **Complete**.
* **All remaining tasks.** Open the trip's options menu (three dots) and choose **Complete all actions**. Enter the **Start time** and **End time**, choose the **Result** (**Done**, **Partly done** or **Not able to do**), add a **Reason** and **Remarks**, and click **Complete all**. The result applies to every remaining task.
* **With the questionnaire.** Click the **Share execution view** icon on the trip to copy its link, open it in your browser and complete the task there. This asks the same questions as OpenMove.

When a differences line or a board computer answer needs follow-up every time, let a workflow or message automation react to the event **After a questionnaire conflict**. See [Set up action result questionnaires](/en-us/help/action-result-questionnaires).

## Related articles

* [Set up action result questionnaires](/en-us/help/action-result-questionnaires)
* [Work with stops and actions](/en-us/help/trip-actions-and-stops)
* [Statuses explained: orders, shipments, trips and actions](/en-us/help/status-lifecycles)
* [Answer action questionnaires](/en-us/help/openmove-questionnaires)
* [Register board computers](/en-us/help/board-computers)

## Still need help?

Our support team is happy to answer any question about Transportial.

[Contact support](/en-us/contact)[Report an issue](/en-us/report-issue)

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Canonical page: https://transportial.com/en-us/help/action-results