Administration

# Manage billing and your subscription

Keep your billing details and payment method up to date, view the invoices Transportial sends you and follow your usage and costs per feature.

Updated October 4, 2026

**Who can do this:** Role level 1000 or higher (internal users only).

Transportial charges for your use of the platform, such as users, vehicles, trips, shipments, integrations and message automations. The billing tabs in **Settings** show your billing details, the invoices you received from Transportial and what you used.

## Update billing details and payment method

1. Open the side menu (☰, top right), choose **Settings** and click the **Billing** tab. The **Billing Details** page opens.
2. Under **Billing Address**, enter the address for your invoices.
3. Under **Billing Information**, enter the **Company Name**, the invoice **E-mail** and the **VAT Number**.
4. Click **Update**.
5. Under **Payment Details**, enter your card or other payment method.
6. Click **Update** below the payment details.

## When a payment method is required

If your trial has ended, or your platform needs a payment method to stay active, a notice appears, for example "Your trial ended on … Add a payment method to keep using the platform." Click **Add payment method** to go to the billing details, or **Hide this notice** to close it for now. Users who cannot manage billing are asked to contact their administrator.

## View your invoices

1. Click the **Billing Invoices** tab.
2. Find the invoice by its **Reference**, date or **Status**.
3. Click the invoice to open it. It shows the invoice and due dates, each line with **Quantity**, **Price** and **Description**, the VAT and the **Total**.

## Follow your usage and costs

1. Click the **Billing Overview** tab.
2. Check **Total Cost**, **Average Monthly Cost** and **Total Usage Count** at the top.
3. Look at **Billing breakdown by feature** to see what each feature cost, for example trips or integrations.
4. Click **Filter** to choose the year and features, then **Apply Filter**. Click **Reset Filter** to start over.
5. Under **Cost and Usage Breakdown**, compare months and the **Yearly Total**.
6. Click **Export** to download the table as a CSV file.

## See the price list

The **Transportial Pricing** tab shows the current rates per feature and what is free every month. Use it to estimate what a new user, vehicle or integration will cost.

Remove or block users you no longer need and switch off unused integrations to keep costs down. See [Manage users](/en-us/help/users) and [Connect other systems with integrations](/en-us/help/integrations).

## Related articles

* [Accept the terms and conditions for your company](/en-us/help/terms-and-conditions)
* [Configure your environment](/en-us/help/platform-settings)
* [Manage users](/en-us/help/users)

## Still need help?

Our support team is happy to answer any question about Transportial.

[Contact support](/en-us/contact)[Report an issue](/en-us/report-issue)

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Canonical page: https://transportial.com/en-us/help/billing-and-subscription