Transport orders

# Put an order or shipment on hold

Stop an order or shipment from being dispatched while you sort something out, see what a hold blocks and release it again.

Updated October 13, 2026

**Who can do this:** The orderHold platform feature. Putting on hold and releasing need the permissions hold:transportOrder and release:transportOrder (hold:shipment and release:shipment for shipments).

Put an order on hold when it must not go out yet, for example while you wait for payment, customs papers or an answer from the customer. A hold cancels nothing: the order stays in your lists and can still be planned, but nothing is dispatched until you release it.

## Put an order on hold

1. Open the transport order.
2. Click **Put on hold** below the order number (#…) at the top. The window **Put order on hold** opens.
3. Enter a **Reason (optional)**, for example "Waiting for customs documents". If your platform requires a reason, the field is called **Reason** and you cannot confirm without it.
4. Click **Put on hold**.

The order now shows the **On hold** tag with the reason, who put it on hold and when. All shipments of the order are put on hold too.

## Put a single shipment on hold

1. Open the shipment.
2. Click **Put on hold** below the header. The window **Put shipment on hold** opens.
3. Enter the reason and click **Put on hold**.

## Release the hold

Click **Release** next to the **On hold** tag. The hold ends straight away. Releasing an order also releases the shipments and trips that were held because of that order. A shipment or trip that was put on hold by itself stays on hold until you release it separately.

## What a hold does

* **Nothing is dispatched.** While something is on hold, Transportial sends nothing about it to drivers, board computers, integrations, message automations, workflows, connected apps or carriers. Those updates are sent when you release it. Cancellations still go out.
* **Trips follow the hold** according to your platform setting (see below). Trips that have already started, finished or were canceled are never put on hold.
* **A held order cannot be accepted.** You see **This order is on hold. Release it before accepting it.**
* **Planning still works.** You can plan a held shipment. A new trip that carries it is put on hold as well, following the same setting. A trip on hold cannot be confirmed, started or offered to drivers until it is released.
* Change requests from the customer portal cannot be applied to an order on hold.

## Find orders on hold

The transport orders, shipments and trips lists show an **On hold** tag on held rows. Point at the tag to see the reason. Use the **On hold** filter to list only held records. See [Filter, sort and arrange lists](/en-us/help/filters-and-tables).

## Set how holds work on your platform

1. Open **Settings** and click the **Environment** tab.
2. Open the section **Action Result Questionnaires** and go to **Hold (do not dispatch)**.
3. In **Trips that follow a hold**, choose **No trips**, **Trips that carry only the held goods** (the default) or **All trips that carry the held goods**.
4. Switch on **Require a reason to put something on hold** if every hold needs an explanation. It is off by default.
5. Click **Save**.

To tell someone automatically when an order is held or released, use the trigger events **After putting an order on hold**, **After releasing an order from hold**, **After putting a shipment on hold** and **After releasing a shipment from hold** in [message automations](/en-us/help/message-automations) or workflows.

The hold controls appear only when the platform feature `orderHold` is switched on under **Functions** in the **Environment** settings. The same feature lets you hide single stops from the driver; see [Add loading, unloading and other actions](/en-us/help/transport-order-actions).

## Related articles

* [Edit, duplicate, cancel or remove a transport order](/en-us/help/edit-duplicate-cancel-transport-order)
* [Accept, decline and plan a transport order](/en-us/help/process-transport-order)
* [Add loading, unloading and other actions](/en-us/help/transport-order-actions)
* [Handle incidents: failed deliveries and what happens next](/en-us/help/incidents)
* [Send messages automatically with message automations](/en-us/help/message-automations)

## Still need help?

Our support team is happy to answer any question about Transportial.

[Contact support](/en-us/contact)[Report an issue](/en-us/report-issue)

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Canonical page: https://transportial.com/en-us/help/hold-transport-order