Fleet & equipment

# Check pallet balances

See how many pallets each customer or partner owes you, or you owe them, per pallet type.

Updated October 4, 2026

**Who can do this:** Permission to view pallet movements, set in your role.

When you exchange pallets with customers and partners, you need to know who owes whom. The **Pallet balances** page adds up all pallet movements per counterparty and pallet type.

## Where the movements come from

* Pallet exchange stops (the **Emballage** action) on your trips. When such a stop is carried out, the pallets taken and returned are recorded automatically.
* Movements recorded by hand or imported through an integration.

## Open the page

The page is not in the side menu. Ask your administrator for the link.

## Read the balances

| Column           | Meaning                                                                             |
| ---------------- | ----------------------------------------------------------------------------------- |
| **Counterparty** | The company you exchange pallets with.                                              |
| **Pallet type**  | For example EUR or block pallets.                                                   |
| **Balance**      | A positive number means they owe you pallets. A negative number means you owe them. |

## Settle a balance

1. Open the page and find the counterparty.
2. Check the balance per pallet type.
3. Plan an **Emballage** stop on a trip to collect or return the pallets. See [Trip actions and stops](/en-us/help/trip-actions-and-stops).
4. Once the driver completes the stop, the balance updates.

A stop only counts once it has actually been carried out. Planned pallet exchanges do not change the balance yet.

## Related articles

* [Work with stops and actions](/en-us/help/trip-actions-and-stops)
* [Manage businesses](/en-us/help/businesses)
* [Monitor compliance](/en-us/help/compliance)

## Still need help?

Our support team is happy to answer any question about Transportial.

[Contact support](/en-us/contact)[Report an issue](/en-us/report-issue)

---
Canonical page: https://transportial.com/en-us/help/pallet-balances