Customers & locations

# Use the carrier portal

For carriers: see the trips subcontracted to you, report ETAs per stop, driver and vehicle, and upload PODs, CMRs and photos.

Updated October 13, 2026

**Who can do this:** A carrier account (account type Supplier) from the transportation company that subcontracts to you.

This article is for carriers that execute trips for a transportation company using Transportial. With your carrier account you see the trips the company forwarded to you and keep it informed without phoning or e-mailing. What you may change depends on the company's settings.

## Find your trips

1. Log in and click **Trips** in the side bar.
2. Choose **Open**, **Closed** or **All** at the top.
3. Search with **Search by trip number or name**. The list shows the **Trip number**, status, start date, **Next stop** with its ETA, **Last stop** and **Driver / vehicle**.
4. Click a trip to open it. Click **Back to trips** to return.

If you see that your company currently receives no new trips, you can still finish the trips in the list.

## Execute the trip

When the company lets carriers execute trips, the top of the trip works like the driver's execution page: start the trip, start and complete the stops, take photos and finish the trip. If the trip is read-only, the page tells you.

## Report arrival times

1. Under **Stops**, find the stop. It shows **ETA** or, once you are there, **Arrived**.
2. Enter the expected date and time.
3. Click **Report ETA**. The planner sees the new time straight away.

## Report the driver and vehicle

1. Under **Driver and vehicle**, fill in **Driver name**, **Driver phone**, **Vehicle (plate, vessel, flight)** and **Equipment (trailer, container)**.
2. Optionally add a **Remark for the planner**.
3. Click **Save**.

## Upload documents

1. Under **Documents**, choose the kind: **POD (proof of delivery)**, **CMR / consignment note** or **Other document**.
2. Choose a PDF or image.
3. Click **Upload**.

If the trip has eCMRs, they are listed under **eCMRs**; click a number to download it. Under **Chat**, click **Open chat** to talk to the planners about the trip.

## Quotes and invoices

If your account has access to **Quotes** and **Invoices**, they open on **Sent**: the quotes and invoices your company sent to the transportation company. Switch the **Documents** filter to **Received** for what they sent you. You never see what the transportation company's own customer pays.

## Related articles

* [Set up the carrier portal](/en-us/help/carrier-portal)
* [Use the customer portal](/en-us/help/use-the-customer-portal)
* [Chat with colleagues and drivers](/en-us/help/messages-and-chat)

## Still need help?

Our support team is happy to answer any question about Transportial.

[Contact support](/en-us/contact)[Report an issue](/en-us/report-issue)

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Canonical page: https://transportial.com/en-us/help/use-the-carrier-portal