[Home](/en-us)›[Product](/en-us/product)›Integrated Email Inbox Sell & bill # Integrated Email Inbox Manage logistics email without leaving Transportial, with automatic linking to transport orders and customers. [Start Free](https://portal.otms.transportial.com/auth/register)[Request a Demo](/en-us/contact) SMTPIMAPMicrosoft 365OAuth2Email management M365 OAuth2 supported IMAP Universal inbox Link To any order Auto Combined with automations New transport order · From e-mail ![New transport order form with customer, reference, delivery conditions and description prefilled and a document drop zone](/assets/screens/transport-order-new.webp) An e-mail becomes an order: the extracted fields land on the guided form for review. 1. Customer and contact matched to existing businesses 2. Description and references extracted from the mail body 3. Attachments carried over as documents Logistics runs on email. Transportial brings that email into the platform so you can manage it in context, linking threads to specific orders, customers, and businesses, without constantly switching between your email client and your TMS. ## What it does A code-level inventory of what Integrated Email Inbox covers, in the terms you will find inside the product. ### A real mail client inside the TMS * Providers Gmail and Microsoft 365 via OAuth, or any IMAP and SMTP server; Microsoft 365 uses the Graph API for fetch and send. * Folders and labels Inbox, sent, drafts, starred, archive, spam, trash and all mail, plus custom labels. * Shared inboxes Inboxes with members at no access, read, write or admin level, so operations@ and invoices@ are worked by teams. * Compose Reply, reply all, forward, CC and BCC, signatures, drafts, archive, star, move, print and view original. ### Mail that knows the operation * Link to entity Link a thread to a transport order or shipment by hand, or accept the automatically detected links from references in the mail. * Convert to transport order "Make order from this email" extracts the order with AI, matches businesses and locations to existing records, and opens the guided form for review. See [transport orders](/en-us/product/transport-orders). * Classification Inbound mail is classified as order, quote or invoice and imported to the right entity; a dedicated address per platform receives orders straight from customers. * On the order E-mail threads appear on the order's Emails tab, and a chat reply can go out as a threaded e-mail reply. See [chat](/en-us/product/chat). ### Outgoing mail from the platform * Automations [Message automations](/en-us/product/message-automations) send through the connected SMTP or Exchange integration, so invoices, quotes and updates leave from your own domain. * Per team and administration Teams can carry their own e-mail integration; administrations carry their own invoice and quote automations. * Feature-gated The mail module is a platform feature with its own permission, so only the users who work mail see it. ## How it works 1. ### Connect Sign in with Google or Microsoft, or enter IMAP and SMTP details, and share the inbox with a team. 2. ### Triage Detected links show which order a thread belongs to; star, label, archive or convert. 3. ### Convert Make an order, quote or invoice from the mail with AI extraction; attachments come along as documents. 4. ### Reply in context Reply from the inbox or from the order's Emails tab; automations reply through the same account. Outgoing e-mail · Designer ![E-mail designer with an invoice e-mail template](/assets/screens/email-template-designer.webp) Outgoing mail from automations uses branded templates and threads with the conversation. ## Why an inbox, not just an integration Orders still arrive by e-mail. An integration that scrapes a mailbox loses the thread: the follow-up question, the changed pallet count, the attachment sent an hour later. Keeping the mail client inside the TMS means the thread and the order live side by side, the conversion is one click with the human still in the loop, and the reply goes out with the order context attached. ## Concepts & terminology The words this module uses, with links to the full glossary where a term has its own page. [Open the glossary](/en-us/glossary) Shared inbox A connected mailbox with members at read, write or admin level. Entity link The relation between a mail thread and an order or shipment, detected from references or set by hand. Mail classification Sorting inbound mail into order, quote or invoice before extraction. Order address The platform's dedicated inbound address that turns received mail into transport orders. Exchange integration Microsoft 365 mail through the Graph API, used for both the inbox and outgoing automations. ## Works with Connectors that feed or consume this module out of the box. [Microsoft 365](/en-us/integration/microsoft-365)[SMTP / Email](/en-us/integration/smtp-email)[All integrations →](/en-us/integration) ## Built for Where this module carries the most weight, plus the free tools on the same topic. [freight-forwarders](/en-us/solutions/freight-forwarders)[logistics-service-providers](/en-us/solutions/logistics-service-providers)[transport-companies](/en-us/solutions/transport-companies) Technical details IMAP mailboxes are polled on a configurable interval; Microsoft 365 uses the Graph API with OAuth2 token refresh; Gmail sends over SMTP with an app password. Inbound mail is classified as order, quote or invoice before AI extraction. ## Frequently asked questions ### Which mail providers work? Gmail and Microsoft 365 through OAuth, and any IMAP/SMTP server. Microsoft 365 uses the Graph API; Gmail sending uses SMTP with an app password. ### Can several people work one inbox? Yes. Shared inboxes have members with no access, read, write or admin rights. ### How does an e-mail become an order? Press "Make order from this email" or send to the platform's order address. The mail and attachments are classified and extracted with AI, matched to existing businesses and locations, and opened for review. ### Do automation e-mails appear in the inbox? They are sent through the connected SMTP or Exchange account and are logged on the entity's activity; replies arrive in the inbox and link to the order. ## Related features [View all features](/en-us/product) [Message AutomationsSend the right message to the right person at exactly the right moment, triggered automatically by 75+ operational events.](/en-us/product/message-automations)[Customer & Business PortalGive customers direct visibility into their shipments and control over their transport requests, without flooding your inbox.](/en-us/product/customer-portal)[Document Management & GenerationGenerate professional, branded documents in seconds, auto-populated from your operational data.](/en-us/product/documents) View all features [Transport Order Management](/en-us/product/transport-orders)[Interactive Plan Board](/en-us/product/plan-board)[AI-Powered Trip Optimization](/en-us/product/trip-optimisation)[Fleet & Resource Management](/en-us/product/fleet-management)[3D Load Planning](/en-us/product/load-planning)[OpenMove Driver App](/en-us/product/driver-app)[Real-Time Vehicle Tracking](/en-us/product/vehicle-tracking)[Multi-Modal Routing](/en-us/product/routing)[Pricing Engine](/en-us/product/pricing-engine)[Invoicing & Financial Management](/en-us/product/invoicing)[Message Automations](/en-us/product/message-automations)[Document Management & Generation](/en-us/product/documents)[Integrated Email Inbox](/en-us/product/email-inbox)[In-App Chat](/en-us/product/chat)[Customer & Business Portal](/en-us/product/customer-portal)[Integration Framework](/en-us/product/integration-framework)[Reporting & Insights](/en-us/product/reporting)[Multi-Tenancy & White-Label](/en-us/product/white-label)[Security & Access Control](/en-us/product/security) ## Ready to put this to work? Start free with full platform access, or talk to our team about your specific operation. [Start Free](https://portal.otms.transportial.com/auth/register)[Book a Demo](/en-us/contact) --- Canonical page: https://transportial.com/en-us/product/email-inbox