Administration

# Manage billing and your subscription

Keep your billing details and payment method up to date, view the invoices Transportial sends you and follow your usage and costs per feature.

Updated 4 October 2026

**Who can do this:** Role level 1000 or higher (internal users only).

Transportial charges for your use of the platform, such as users, vehicles, trips, consignments, integrations and message automations. The billing tabs in **Settings** show your billing details, the invoices you received from Transportial and what you used.

## Update billing details and payment method

1. Open the side menu (☰, top right), choose **Settings** and click the **Billing** tab. The **Billing Details** page opens.
2. Under **Billing Address**, enter the address for your invoices.
3. Under **Billing Information**, enter the **Company Name**, the invoice **E-mail** and the **VAT Number**.
4. Click **Update**.
5. Under **Payment Details**, enter your card or other payment method.
6. Click **Update** below the payment details.

## When a payment method is required

If your trial has ended, or your platform needs a payment method to stay active, a notice appears, for example "Your trial ended on … Add a payment method to keep using the platform." Click **Add payment method** to go to the billing details, or **Hide this notice** to close it for now. Users who cannot manage billing are asked to contact their administrator.

## View your invoices

1. Click the **Billing Invoices** tab.
2. Find the invoice by its **Reference**, date or **Status**.
3. Click the invoice to open it. It shows the invoice and due dates, each line with **Quantity**, **Price** and **Description**, the VAT and the **Total**.

## Follow your usage and costs

1. Click the **Billing Overview** tab.
2. Check **Total Cost**, **Average Monthly Cost** and **Total Usage Count** at the top.
3. Look at **Billing breakdown by feature** to see what each feature cost, for example trips or integrations.
4. Click **Filter** to choose the year and features, then **Apply Filter**. Click **Reset Filter** to start over.
5. Under **Cost and Usage Breakdown**, compare months and the **Yearly Total**.
6. Click **Export** to download the table as a CSV file.

## See the price list

The **Transportial Pricing** tab shows the current rates per feature and what is free every month. Use it to estimate what a new user, vehicle or integration will cost.

Remove or block users you no longer need and switch off unused integrations to keep costs down. See [Manage users](/en/help/users) and [Connect other systems with integrations](/en/help/integrations).

## Related articles

* [Accept the terms and conditions for your company](/en/help/terms-and-conditions)
* [Configure your environment](/en/help/platform-settings)
* [Manage users](/en/help/users)

## Still need help?

Our support team is happy to answer any question about Transportial.

[Contact support](/en/contact)[Report an issue](/en/report-issue)

---
Canonical page: https://transportial.com/en/help/billing-and-subscription