Drivers

# Log complaints

Record complaints about a driver or vehicle, linked to the customer, location and colleague involved.

Updated 4 October 2026

**Who can do this:** Access to drivers or vehicles. The Complaints tab on vehicles needs permission to view complaints.

Use complaints to keep track of issues raised by customers or colleagues, for example a late delivery, rude behaviour or a dirty truck. A complaint can be linked to a driver, a company, a vehicle, a location and a user.

## Log a complaint

1. Open the driver (side menu ☰, **Drivers**) or the vehicle (**Vehicles**).
2. Choose the **Complaints** tab.
3. Click **Create Complaint**. The driver or vehicle is already filled in.
4. Describe the issue under **Complaint**.
5. Select the **Business** that complained, if any.
6. Optionally select the **Vehicle**, **Chauffeur**, **Location** and **User** involved.
7. Click **Save**.

## Follow up on complaints

1. Open the **Complaints** tab of the driver or vehicle.
2. Check the list. It shows the **Complaint**, **Business**, **Vehicle** and last update.
3. Click a complaint to see all linked details.
4. Click **Edit** to update it, or **Remove** and confirm to delete it.

Damage to a vehicle or trailer is better recorded as a damage. See [Record damage to vehicles and equipment](/en/help/vehicle-damages).

## Related articles

* [Review drivers](/en/help/driver-reviews)
* [Record damage to vehicles and equipment](/en/help/vehicle-damages)
* [Record bans and service cards](/en/help/driver-bans-and-service-cards)

## Still need help?

Our support team is happy to answer any question about Transportial.

[Contact support](/en/contact)[Report an issue](/en/report-issue)

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Canonical page: https://transportial.com/en/help/complaints