Getting started

# Get help and report a problem

Create a support ticket from the app, use the tutorials and shortcuts, and report a problem when the app cannot be reached.

Updated 4 October 2026

When you are stuck, there are several places to get help: this help center, the in-app tutorials, a support ticket from within the app, and the report page on the Transportial website for when the app itself does not work.

## Create a support ticket

1. Open the side menu (☰, top right).
2. Click **New ticket**. The **New support ticket** form opens.
3. Enter a short **Topic**.
4. Choose a priority: **Low priority**, **Normal priority**, **High priority** or **Urgent priority**.
5. Describe the problem in **Description**: what you did, what you expected and what happened instead.
6. Add screenshots or files under **Attachments**.
7. Click **Post**.

Mention the order number, trip or vehicle the problem is about. It saves a round of questions.

Administrators can choose to be notified about their tickets under **Settings** \> **Notifications** \> **Support centrum**.

## Report a problem when the app does not load

If you see an error page, a page that cannot be found, or Transportial Desktop shows **No connection to the platform**, use the **Report this issue** link on that screen. It opens the report page on the Transportial website in your browser, which works even when the platform is unreachable.

## What to include in a report

* The screen you were on and the steps that led to the problem.
* The exact error message, if any. A screenshot is ideal.
* Whether you use the web app in a browser or Transportial Desktop. In the desktop app, attach the log file (**Help** \> **Open log file**).

## Learn the app

* Guided tours: see [Follow the in-app tutorials](/en/help/in-app-tutorials).
* Keyboard shortcuts: press **?** or see [Use keyboard shortcuts](/en/help/keyboard-shortcuts).
* Questions about your own set-up, permissions or missing screens: ask your platform administrator first. They control which features and menu items you see.

## Related articles

* [Follow the in-app tutorials](/en/help/in-app-tutorials)
* [Use keyboard shortcuts](/en/help/keyboard-shortcuts)
* [Troubleshoot Transportial Desktop](/en/help/desktop-troubleshooting)
* [What is Transportial?](/en/help/what-is-transportial)

## Still need help?

Our support team is happy to answer any question about Transportial.

[Contact support](/en/contact)[Report an issue](/en/report-issue)

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Canonical page: https://transportial.com/en/help/get-help-and-support