Communication

# Create message templates for chat

Prepare reusable chat texts with fields from the vehicle or trip, and insert them into a message with a few clicks.

Updated 5 October 2026

**Who can do this:** Role level 300 or higher and the messageTemplate permission.

A message template is a prepared chat text that you use again and again, such as loading instructions or a standard reply to a driver. Templates can contain fields, for example the vehicle's name or the trip's next stop. When you insert the template into a chat, Transportial fills in those fields for that chat's vehicle or trip.

## Create a template

1. Open the side menu (☰, top right) and choose **Message templates**.
2. Click **\+ Create message template**.
3. Enter a **Name**. You search for templates by this name later.
4. Choose the language in **Select a language**.
5. Choose what the fields refer to in **Select entity context**: **Vehicle** or **Trip**.
6. Write the text. To insert a field, type two curly brackets and the first letters of a field name, then pick the field from the list.
7. Click **Save**.

Fields are written between double curly brackets. For example, with the context **Vehicle**:

* `Hello, please report to the gate with {{name}}.`
* `Your licence plate {{licensePlate}} is registered for the night shift.`

With the context **Trip**, the fields come from the current trip of the vehicle linked to the chat. Templates are therefore most useful in vehicle chats.

## Use a template in a chat

1. Open the chat and click the template icon in the message box toolbar. **Select message template** opens.
2. Choose the language in **Select a language**.
3. Search for the template by name and select it.
4. Click **Apply**. The filled-in text appears in the message box.
5. Check or adjust the text, then send it.

The template is never sent automatically; you always see the text first. In the same dialog you can also create a new template by typing a new name, or edit the selected one if you have permission.

## Change or remove a template

The **Template messages** list shows each template's **Name**, **Language** and **Context entity**. Use **Search...** to find one.

* Choose **Edit** on a row, change the template and click **Save**.
* Choose **Remove** on a row. In **Delete message template**, confirm with **Remove** to delete it.

Make one template per language with the same name. Users then pick their language first and find the right version straight away.

For messages that should be sent without anyone clicking, see [Message automations](/en/help/message-automations).

## Related articles

* [Chat with colleagues and drivers](/en/help/messages-and-chat)
* [Send messages automatically with message automations](/en/help/message-automations)
* [Send a message to several chats at once](/en/help/send-message-to-multiple-chats)

## Still need help?

Our support team is happy to answer any question about Transportial.

[Contact support](/en/contact)[Report an issue](/en/report-issue)

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Canonical page: https://transportial.com/en/help/message-templates