OpenMove driver app

# Install OpenMove and log in

Install the OpenMove driver app, sign in with the account your company created for you and find your way around the main tabs.

Updated 5 October 2026

**Who can do this:** A Transportial user account that is linked to a driver record.

OpenMove is the Transportial app for drivers. It shows the trips your planner assigns to you, lets you work through each stop, collect proof of delivery, record your activities and chat with the office. This article explains how to get started.

## Before you start

* Your company must create a user for you in the Transportial web app and link it to your driver record. Ask your planner for the email address (or username) and password to use. See [Invite a driver to OpenMove](/en/help/invite-driver-to-openmove).
* You need a smartphone with an internet connection and location services.

## Install the app

1. Open the App Store (iPhone) or Google Play (Android) on your phone.
2. Search for **OpenMove**, or open the download link your company sent you.
3. Tap install and wait until the app is on your home screen.

## Log in

1. Open OpenMove. The **Welcome** screen asks you to enter your details.
2. Optionally, choose your language with the language selector at the top right.
3. Enter your email address or username in **Email** and tap **Next**.
4. Enter your **Password** and tap **Next**.
5. If two-factor authentication is switched on for your account, the **2-step verification** screen opens. Open your authentication app, such as Google Authenticator, enter the 6-digit code in **Enter Code** and tap **Sign in**.
6. When the app asks for permission to use your location, allow it. Your planner uses your position to follow the trip.

OpenMove remembers your login once the code is accepted. The next time you open the app, you go straight to your trips until you sign out.

* If the code is wrong, you see _That code is not valid. Try again with the current code from your app._ Enter the code your app shows now.
* After several wrong codes, you see _That code is not valid. For your security, please sign in again._ and return to the password step. Enter your password again to get new tries.
* Lost the phone with your authentication app? Log in to the Transportial web app with one of your recovery codes. That switches two-factor authentication off, so you can log in to OpenMove again. See [Log in and keep your account secure](/en/help/log-in-and-security).

To switch two-factor authentication on or off yourself, see [Manage your account and settings](/en/help/openmove-settings).

If another driver used this phone before you and some of their updates were not sent yet, OpenMove warns you with **Unsent updates** after you log in. Tap **Sign in anyway** to continue (their unsent updates are deleted), or **Cancel** so they can sign in again and send them first.

Forgot your password? Tap **Forgot your password?**, enter your email address and tap **Recover my account**. If your address is known, you receive an email with a link to create a new password. Tap **Back to login** to return to the login screen.

## Find your way around

After you log in, the bar at the bottom of the screen gives you these tabs. They are shown as icons; touch and hold an icon to see its name.

| Tab                       | What you find there                                                                                           |
| ------------------------- | ------------------------------------------------------------------------------------------------------------- |
| **Notifications** (bell)  | Messages from Transportial about your work. See [Notifications in OpenMove](/en/help/openmove-notifications). |
| **Trips** (house)         | Your trips and new trip offers. This is the tab you see first.                                                |
| **Chats** (speech bubble) | Conversations with planners and colleagues.                                                                   |
| **My Account** (person)   | Your profile picture, trip statistics, language, password, two-factor authentication, support and sign out.   |

Users with the administrator role also see a **Transport orders** tab. See [Transport orders and quotes in OpenMove](/en/help/openmove-transport-orders-and-quotes).

## If you cannot get in

* **Chauffeur Profile Required**: your user is not linked to a driver record yet. Ask your planner to link it, or tap **Sign in with a different account**.
* **Connection error** ("Unable to connect to the server"): check your mobile data or Wi-Fi and tap **Retry**.
* No account at all? Tap **Contact us** at the bottom of the login screen, or ask your employer.

## Next steps

See [View and start your trips](/en/help/openmove-trips).

## Related articles

* [View and start your trips](/en/help/openmove-trips)
* [Manage your account and settings](/en/help/openmove-settings)
* [Share your location](/en/help/openmove-location-sharing)
* [Invite a driver to OpenMove](/en/help/invite-driver-to-openmove)

## Still need help?

Our support team is happy to answer any question about Transportial.

[Contact support](/en/contact)[Report an issue](/en/report-issue)

---
Canonical page: https://transportial.com/en/help/openmove-install-and-log-in