OpenMove driver app

# Collect proof of delivery

Take photos, collect the receiver's signature and add documents such as a signed CMR when you complete a delivery in OpenMove.

Updated 5 October 2026

Proof of delivery shows your customer that the goods arrived. In OpenMove you collect it in two ways: through the photo and signature questions your company adds to the delivery questionnaire, and by adding documents to the trip.

## Take a photo

Photo questions are titled **Photo proof of delivery**.

1. Complete the delivery task so the questionnaire opens (see [Answer action questionnaires](/en/help/openmove-questionnaires)).
2. On the photo question, tap **Take photo** to use the camera, or **Gallery** to pick a photo you already took.
3. Allow OpenMove to use the camera or photos if your phone asks.
4. Check that the question now shows a green **Selected** line with the file name.

To replace the photo, tap **Take photo** or **Gallery** again. OpenMove reduces the photo size so it uploads quickly over mobile data.

## Collect a signature

1. Hand your phone to the receiver at the signature question (usually titled **Signature required**).
2. Ask them to sign in the white area with a finger.
3. Tap **Clear** to start again if needed.
4. Tap **Confirm**. The area shows a green tick and is locked.

A signature only counts after you tap **Confirm**. The reminder **Don't forget to save!** appears while a signature is not yet confirmed.

## Finish the delivery

1. Answer the remaining questions.
2. Tap **Complete**. The photos and signature are stored with the task.

## Add a signed CMR or other paperwork

For paper documents, such as a signed CMR or delivery note, photograph the document and add it to the trip from the **Documents** tab. See [Add and open trip documents](/en/help/openmove-trip-documents).

Which proof is required depends on your platform's settings. If your delivery task has no photo or signature question, ask your company whether you should add a document instead.

## Related articles

* [Answer action questionnaires](/en/help/openmove-questionnaires)
* [Add and open trip documents](/en/help/openmove-trip-documents)
* [Execute a stop](/en/help/openmove-execute-a-stop)
* [Print CMR documents](/en/help/cmr-documents)

## Still need help?

Our support team is happy to answer any question about Transportial.

[Contact support](/en/contact)[Report an issue](/en/report-issue)

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Canonical page: https://transportial.com/en/help/openmove-proof-of-delivery