Transport orders

# Add loading, unloading and other actions

Define the stops of a consignment: where and when goods are loaded and unloaded, with time windows, references and remarks.

Updated 4 October 2026

Actions are the stops of a consignment: the places where something happens, such as loading or unloading. Each action has a location, a type and usually a time window. When you plan the consignment, its actions become the stops of the trip.

## Add an action

1. Open the consignment and go to **Actions**. A first action, **#1.**, is already there.
2. Choose one or more types in **Type**, for example **Loading**.
3. Enter the address in **Enter location**. Start typing to search saved locations, or choose **Add "…"** to create a new location.
4. Under **Time window**, choose the start date and time, and then the end date and time.
5. Optionally enter a booking or pickup reference in **Pin/Reference**.
6. Click **\+ Add comment** to add remarks for the driver or the location.
7. Click **\+ Add action** to add the next stop, for example **Unloading**.

One stop can combine several types. Choose **Loading** and **Unloading** together for a stop where you deliver and pick up at the same address.

## Action types

| Type                                  | Use it for                                                                                                                                                                  |
| ------------------------------------- | --------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| **Loading**                           | Picking up the goods of the consignment.                                                                                                                                    |
| **Unloading**                         | Delivering the goods.                                                                                                                                                       |
| **Coupling the means of transport**   | Picking up a trailer, container or other equipment. You can choose the equipment.                                                                                           |
| **Uncoupling the means of transport** | Dropping off equipment.                                                                                                                                                     |
| **Emballage**                         | Taking or returning packaging, such as pallets or crates. Choose the company, then use **\+ Add take away** and **\+ Add Return** to enter the packaging types and amounts. |
| **General action**                    | Any other stop. A remarks field is shown straight away.                                                                                                                     |

Trips can have more action types, such as breaks, refuelling, customs and weighing. See [Trip actions and stops](/en/help/trip-actions-and-stops).

## Change the order of actions

* Drag an action by its handle to move it. The numbers (#1, #2, …) update automatically.
* Click × to remove an action.
* Only actions that are still planned or requested can be changed. Actions that a driver has started or finished are locked.

## Warnings and extra fields

* If the time window falls outside the opening hours of the location, you see **Warning! We see that the specified times do not fall within the opening hours of the location**. Check the times or the opening hours of the location.
* When the location is a terminal, a **SCAC Code** field appears for the carrier code.
* Goods can have their own actions too, for example when part of the goods is unloaded at another address. These actions show in the consignment's action list as well.

Saved locations keep their opening hours and contact details. See [Locations](/en/help/locations).

## Related articles

* [Add consignments and goods](/en/help/consignments-and-goods)
* [Create a transport order](/en/help/create-transport-order)
* [Work with stops and actions](/en/help/trip-actions-and-stops)
* [Manage locations](/en/help/locations)

## Still need help?

Our support team is happy to answer any question about Transportial.

[Contact support](/en/contact)[Report an issue](/en/report-issue)

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Canonical page: https://transportial.com/en/help/transport-order-actions