Review drivers

Driver reviews help you give structured feedback. Each review has a category, a score of up to five stars and a comment. The categories are your platform's own, for example "Punctuality", "Vehicle care" or "Customer contact".

Before you start

Review categories are set up for your platform as a list of its own; they cannot be created on the Types tab. If the Category list shows No review categories found, ask your administrator or Transportial support to add them. Without a category you cannot save a review.

Write a review

1. Open the side menu (☰) and choose Drivers.
2. Right-click the driver and choose Create driver review, or open the driver, choose the Driver reviews tab and click Create driver review.
3. Check that the right driver is selected under Chauffeur.
4. Choose a Category.
5. Click the stars to set the Score. You can give half stars.
6. Add a Comment.
7. Click Save.

Read the reviews of a driver

1. Open the driver.
2. Choose the Driver reviews tab.
3. Check the Category, Score, Reviewer and date of each review. Add the Comment column if you want to see it in the list.

Edit or remove a review

On the Driver reviews tab, click Edit on a review to change it, or Remove and confirm to delete it.