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Track & trace
Track & trace is the capability to follow a shipment's location and status in real time and to review its full movement history from pickup to delivery.
"Tracking" is the live view of where a shipment is now; "tracing" is the historical record of where it has been. Together they give customers and operators confidence, enable accurate ETAs, and surface exceptions early.
In a TMS, track & trace is fed by GPS from a driver app and telematics integrations, and is often shared with customers through secure public tracking links that require no login.
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How does real-time tracking work in a TMS?
Location data comes from the driver app's GPS and from telematics/board-computer integrations. The TMS combines this with the planned route to show live position, status, and predicted ETA, which can be shared with customers via tracking links.
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