Set up alerts and alert rules
Choose which standard and built-in alerts your platform raises, and create your own alert rules for any event.
Updated October 4, 2026
As an administrator you decide which alerts your planners see. Transportial has standard alerts, a set of optional built-in checks, and custom alert rules that you build yourself, for example "temperature above 7 °C in a cooled trailer". You find all of them in the platform settings.
Open the alert settings
- Open the side menu (☰, top right) and choose Settings.
- Click the Environment tab.
- Expand the Alerts section.
Standard and built-in alerts
Under Standard alerts, switch on or off: Capacity alerts, Missing documents alerts, Driver conflict alerts, Vehicle conflict alerts and Means of transport conflict alerts.
Under Optional built-in alerts, each check has its own switch and a short description. They are all off until you switch them on. Examples:
- Driver license missing or expired, or expiring soon
- Tachograph card expired, or expiring soon
- Banned chauffeur planned
- Non-operational vehicle, chauffeur or transport equipment planned
- Remaining drive time below trip duration, and weekly drive limit at risk
- Planned weight exceeds vehicle maximum, and planned load meters exceed vehicle capacity
- High-value goods on trip, goods without weight, stop without location
- Trip earns less than it costs, and unpriced order on trip
- Empty trip about to start, and vehicle suddenly idle
Click Save at the bottom of the settings page to apply your changes.
Create a custom alert rule
- Under Custom alert rules, click + Add alert rule.
- Under General, enter a Name and a Description.
- Under Condition, choose the Trigger event, for example After a sensor value update.
- Click + Add filter to describe when the alert should be raised, for example when the sensor value is greater than 7.
- Under Alert, choose the Severity: Error, Warning or Information.
- Choose the Category (Trip, Vehicle, Driver, Shipment, Integration), or leave it on Automatic.
- Choose the Fix action: the record that View & fix opens, such as Open trip or Open vehicle.
- Optionally enter an SLA (minutes), write a Template message and switch on Automatically solve when the condition clears.
- Make sure Enabled is on, then click Save at the bottom of the page.
The template message can include fields between double curly brackets, for example Temperature {{lastValueEvent.value.value}} °C on {{name}}. If it is left empty, the rule's name is used as the message.
Switch on Automatically solve when the condition clears for rules about measurements, so the alert disappears when the value is back to normal.
A rule raises one open alert per record. While that alert is open, the same rule does not raise a second one for the same record; it only updates the message.
To switch off a rule temporarily, turn off Enabled and save. For how planners handle the alerts, see Handle alerts.