Log complaints
Record complaints about a driver or vehicle, linked to the customer, location and colleague involved.
Updated 4 October 2026
Who can do this: Access to drivers or vehicles. The Complaints tab on vehicles needs permission to view complaints.
Use complaints to keep track of issues raised by customers or colleagues, for example a late delivery, rude behaviour or a dirty truck. A complaint can be linked to a driver, a company, a vehicle, a location and a user.
Log a complaint
- Open the driver (side menu ☰, Drivers) or the vehicle (Vehicles).
- Choose the Complaints tab.
- Click Create Complaint. The driver or vehicle is already filled in.
- Describe the issue under Complaint.
- Select the Business that complained, if any.
- Optionally select the Vehicle, Chauffeur, Location and User involved.
- Click Save.
Follow up on complaints
- Open the Complaints tab of the driver or vehicle.
- Check the list. It shows the Complaint, Business, Vehicle and last update.
- Click a complaint to see all linked details.
- Click Edit to update it, or Remove and confirm to delete it.
Damage to a vehicle or trailer is better recorded as a damage. See Record damage to vehicles and equipment.