Solutions
Couriers & Last-Mile Delivery

Deliver more stops, with fewer kilometres

AI-optimised routes, live driver tracking, automated customer notifications, and digital proof of delivery, built for courier and express operations.

Sound familiar?

The challenges courier companies face

  • Inefficient route planning

    Drivers leaving the depot with poorly optimised sequences. Wasted kilometres and missed delivery windows every day.

  • No real-time driver visibility

    Once the van leaves, you do not know where it is. Customers call. Dispatchers guess. Missed deliveries go unnoticed.

  • Paper proof of delivery

    Paper signatures, lost delivery slips, and disputes about whether a delivery actually happened. All avoidable.

  • Customer update burden

    Proactive delivery notifications expected by customers, but sent manually, if at all.

How Transportial Helps

Built for speed, built for the last mile

  1. More stops per route

    VRP Route Optimisation

    AI-powered Vehicle Routing Problem solver groups and sequences stops for minimum distance and time, respecting time windows and vehicle constraints.

    Learn more
    VRP Route Optimisation
  2. Full fleet visibility

    Live Driver Tracking

    Real-time GPS positions via OpenMove driver app. See every driver location, current stop, and remaining deliveries on one map.

    Learn more
    Live Driver Tracking
  3. No paper, no disputes

    Driver App & Digital POD

    OpenMove app guides drivers stop-by-stop. Digital signature capture, photo POD, and delivery exception reporting, all automatic.

    Learn more
    Driver App & Digital POD
  4. Zero manual updates

    Automated Customer Notifications

    Automated SMS, WhatsApp, and email at every delivery milestone: dispatched, out for delivery, delivered. Live tracking link included.

    Learn more
    Automated Customer Notifications
  5. Delivery experience that stands out

    Customer Tracking Portal

    Branded tracking page where recipients follow their delivery in real time, no app download or account required.

    Learn more
    Customer Tracking Portal
  6. Stay in control of the day

    Plan Board

    Drag-and-drop Gantt planner for manual adjustments, driver reassignments, and same-day adds without disrupting the whole route.

    Learn more
    Plan Board
VRP Route OptimisationLive Driver TrackingDriver App & Digital PODAutomated Customer NotificationsCustomer Tracking PortalPlan Board
VRP
route optimisation
Live
driver tracking
Digital
proof of delivery
Auto
customer notifications

What does route optimisation do for a courier company?

Route optimisation decides which stops go on which van and in what order, so a courier company delivers more stops with fewer kilometres while keeping time windows. Transportial's built-in vehicle routing solver does this in seconds for all open consignments, and planners preview the result before committing it.

Courier and last-mile planning is a vehicle routing problem: dozens or hundreds of stops, each with a time window, divided across vans with limited capacity and shifts that end at a fixed time. Done by hand, it produces routes that look sensible but cross each other and miss windows. Transportial's VRP solver takes every open consignment, every available vehicle and its capacity, the delivery time windows and the drivers' working time, and returns an optimised plan in seconds. The planner reviews the proposal in preview mode, adjusts it on the drag-and-drop plan board if needed and only then commits it. Consignments that arrive during the day can be inserted into active trips without disrupting the other planned stops. Committed routes go to the OpenMove driver app stop by stop, and operations with complex constraints, such as multi-day tours, can connect PTV's enterprise tour planning as the optimiser engine.

How do couriers capture proof of delivery and notify recipients?

In Transportial, drivers capture proof of delivery in the OpenMove app with a signature, photos and any delivery exception, and recipients are notified automatically by SMS, WhatsApp or email when the parcel is out for delivery and when it arrives, with a tracking link that needs no app or account.

For a courier company, proof of delivery and recipient communication decide how many disputes and calls follow a delivery. The OpenMove driver app guides each driver stop by stop and records the outcome at the door: a digital signature, one or more photos and a note when a delivery fails or deviates. That evidence is attached to the consignment in Transportial immediately, so customer service can answer a question while the van is still on its round and invoicing can start as soon as the stop is completed. Message automations use the same events to send recipients an SMS, WhatsApp message or email when their delivery is dispatched, out for delivery and delivered, each with a live tracking link. The branded tracking page shows progress without an app download or login. Every message and every proof stays on the consignment's history, which gives the courier a complete audit trail for each delivery.