Invite a driver to OpenMove
Create a user account for a driver so they receive an e-mail invitation and can sign in to the OpenMove driver app.
Updated 4 October 2026
Who can do this: Permission to create drivers (create:chauffeur) in your role.
Drivers use the OpenMove app to see their trips, execute stops and chat with planners. To sign in, a driver needs a user account that is linked to their driver record. You create it from the driver in the web app.
Before you start
- The driver record exists. See Add and manage drivers.
- You know the driver's e-mail address. It must not be in use by another user.
Create the driver's user account
- Open the side menu (☰) and choose Drivers.
- Click the driver to open them.
- Click the three-dot options icon next to the pencil icon.
- Choose Create user.
- Enter a Username, for example firstname.lastname.
- Enter the driver's E-mail.
- Click Save.
What happens next
- Transportial creates a user with the driver's name and your platform's driver role, in the driver's preferred language.
- The driver receives an e-mail with a link to set a password. The link is valid for 48 hours.
- The driver installs OpenMove and signs in with their e-mail address or username and the new password. See Install and sign in to OpenMove.
A driver can have only one user account. If the driver already has one, or the username or e-mail is taken, the account is not created. Use another username, or check the existing user under Users.
If the invitation link has expired, the driver can use Forgot your password? on the OpenMove sign-in screen to get a new one.
Make sure the driver sees their trips
- Assign the driver to a trip, or pair them with a vehicle. See Assign a vehicle and driver.
- Ask the driver to open OpenMove. Their trips appear in the app.