Record bans and service cards
Note which customers do not want a driver on site, and store the access and service cards a driver carries.
Updated 4 October 2026
Who can do this: Access to drivers in your role.
Two driver tabs help you keep practical information in one place: Bans for customers or sites where a driver may not come, and Service Cards for cards such as site passes, fuel cards or port access cards.
Record a ban
- Open the side menu (☰), choose Drivers and open the driver.
- Choose the Bans tab.
- Click Create Ban. The driver is already filled in.
- Enter a Name, for example "Not welcome at DC Venlo".
- Select the Business the ban applies to.
- Explain the reason and any conditions under Description, and add notes if needed.
- Click Save.
A ban is a record for planners to check. Look at the Bans tab before you assign a driver to a customer they may be banned from.
Add a service card
- Open the driver and choose the Service Cards tab.
- Click Create Service Card.
- Enter a Name (required) and a Type, for example "Port pass".
- Add a Description.
- Enter the Issued At and Valid Until dates.
- Upload a scan of the card under Documents.
- Click Save.
Keep the lists up to date
- The Service Cards tab shows each card's Name, Type, Issued At and Valid Until, so you can spot cards that are about to expire.
- Click a ban or card to see its details and files.
- Click Edit to change it, or Remove and confirm to delete it.