Share a transport order and its tracking
Send a link that lets anyone follow an order without logging in, and choose what the link shows: trip tracking, vehicle, driver and documents.
Updated 13 October 2026
Every transport order has a share link. Anyone with the link can see the order, without an account. Use it to keep customers or consignees informed about their shipment.
Copy the share link
- Open the transport order.
- Click the link icon (tooltip Share) at the top right. The Sharing window opens.
- Click Copy link next to Share link. You see Text copied!.
- Paste the link in an email or message to your customer.
Add the Share URL column to the transport orders list to see the links of many orders at once.
Choose what the link shows
Under Visibility settings in the Sharing window, switch each item on or off. Changes are saved straight away and apply to the existing link.
| Setting | What the viewer sees |
|---|---|
| Show trip tracking | A Trip tracking section with a live map of the trips that carry the order, the Route, Current stop, Modality, Start date and End date. |
| Show vehicle | The vehicle on the map and its name or registration number. |
| Show driver | The names of the drivers on the trip. |
| Show documents | The documents of the order. |
| Show customer details | The customer information on the order. |
Show trip tracking is on by default, so the shared page shows the tracking section unless you switch it off. Until the order is on a trip, the section shows No trips found for this order.
What the viewer can and cannot do
- The shared page shows the order details, consignments, stops and goods, and the Documents tab when documents are shared.
- The viewer cannot edit, cancel or download anything that is only for logged-in users, such as the PDF and CMR actions.
- The viewer gets the same view as a customer in the portal: never your costs, subcontractor prices, margins or ledger lines, and the trips on the page carry no amounts at all. The same goes for a shared trip, a consignment tracking page and the public quote and invoice pages.
- The link stops working when sharing is switched off for the order or when the share link has expired.
Anyone who has the link can open it. Switch off Show driver and Show vehicle when that information should not leave your company.
Share the tracking of one consignment
With the platform feature consignmentTracking, each consignment can also get its own tracking link. Unlike the order link, it shows only the shipment (route, expected arrival times, history and optionally the proof of delivery), it can be revoked, and it stops working a number of days after delivery.
- Open the consignment and go to Tracking link.
- Click Create tracking link. The status changes from No link yet to Active, with the date in Works until.
- Click Copy link and send it to the consignee.
- Click Revoke to stop the link straight away. Click New link (old one stops working) to replace it with a new one.
- Tick Own selection of fields for this link to choose what this link shows, for example Estimated arrival times or Proof of delivery after delivery, and set an Own expiry date (empty = days after delivery). Click Save.
- Creating or revoking a link needs permission to share consignments. The default fields and the number of days are set in the Customer portal section of the platform settings; see Set up the customer portal.
Related
Customers who need to see all their orders can use the customer portal. To send the link automatically, use message automations.