Manage your account and settings

The My Account tab (the person icon at the right of the bottom bar) holds your profile and app settings. At the top you see your profile picture and name, with your Total trips and Trips in transit (trips you have started and not yet finished) underneath.

Change your profile picture

1. Open My Account.
2. Tap the edit icon on your profile picture.
3. Choose a photo from your gallery.
4. Wait while it uploads. Planners and colleagues see the new picture in chats.

Change the app language

1. Open My Account.
2. Tap the selector next to Language.
3. Choose your language.

The app switches language immediately. The choice is saved on your Transportial account, so it also applies when you log in to the web app. You can also change the language on the login screen with the selector at the top right.

Reset your password

1. Open My Account and tap Reset Password.
2. Enter your email address.
3. Tap Recover my account.
4. Open the email you receive and follow the link to create a new password.

Switch on two-factor authentication

With two-factor authentication, OpenMove asks for a 6-digit code from an authentication app after your email address and password. Install an authentication app, such as Google Authenticator, on your phone first.

1. Open My Account and tap Two-factor authentication.
2. Switch on Authentication app.
3. Scan the QR code with your authentication app, or tap Copy key and paste the key into the app.
4. Write down the Recovery codes and keep them somewhere safe. Each one can switch two-factor authentication off if you lose your phone.
5. Tap Next.
6. Enter the 6-digit code your authentication app shows and tap Activate.
7. Tap Got it in the message Two-factor authentication is on.

Switch off two-factor authentication

1. Open My Account and tap Two-factor authentication.
2. Switch off Authentication app.
3. Enter a code from your authentication app and tap Turn off. You see Two-factor authentication is off.

Call support

Tap Call Support to open your phone's dialler with the Transportial support number. For questions about your trips, contact your own planner instead.

Sign out

1. Open My Account.
2. Tap the sign-out icon at the top right. OpenMove first tries to send any updates that are still waiting, and shows Sending updates….
3. Tap Sign Out to confirm, or Go Back to stay logged in.

If some updates still could not be sent, for example because you have no signal, you see Unsent updates with the number of updates that would be lost. Tap Cancel, go somewhere with signal and try again. Only tap Sign out anyway if you accept that those updates are lost.