Trip statuses: confirm, start and finish

Every trip has a status that tells you where it is between planning and invoicing. The status decides which buttons you see and when the trip is sent to the driver.

The statuses

Status	Meaning
Requested	Proposed but not yet accepted into the plan, for example when it arrived through an integration.
Accepted	Part of the plan. New trips start here. You can still change everything freely.
Confirmed	Ready to drive. Its actions become planned, and it is sent to the board computer and, for forwarded trips, to the carrier.
In transit	The driver is on the way. It is the vehicle's current trip.
Pending completion	The driver has finished, and a planner still needs to check and complete it. Only used when your platform requires planner completion.
Completed	Finished and closed. End-of-trip invoicing runs.
Cancelled	No longer executed. See Cancel, remove or split a trip.

Confirm a trip

1. Make sure the trip has a vehicle.
2. Open the trip.
3. Check the stops, times and resources.
4. Click Confirm at the bottom of the panel.

You can also right-click a trip and choose Confirm, or select several accepted trips on the plan board and click Confirm to confirm them together.

Start a trip

Open a confirmed trip and click Start trip. The button only appears when the vehicle is not already driving another trip.

The status becomes In transit. If the vehicle is more than about 500 metres from the first stop, a drive from its current position to the first stop is added to the route. Drivers usually start trips themselves in OpenMove or on the board computer.

End and complete a trip

1. Open the trip that is in transit.
2. Click End trip. If another trip is lined up for the vehicle, you can click End trip & start next instead.
3. Answer Yes to Finish, are you sure?
4. Check the new status at the top of the Information tab.

All remaining actions are marked as realized. The trip becomes Completed, or Pending completion when the platform setting Require planner completion before a trip can finish is on. In that case, check the trip and click Complete trip.

Plan status

Next to the trip status, the Plan status shows whether the trip runs on time: OK, Too early or Too late. It judges the first stop that is not done yet against all its time windows, with a tolerance, and stays Too late while any remaining stop is too late. See Time windows and plan status.

Put a trip on hold

With the orderHold feature you can stop a trip from being dispatched, for example while you wait for customs clearance.

1. Open the trip.
2. Click Put on hold at the top of the panel.
3. Enter a reason. It is optional unless your platform requires one.
4. Click Put on hold to confirm.

The trip shows On hold with the reason, who put it on hold and when. While it is on hold, nothing about it is sent to drivers, board computers, integrations or carriers, and it cannot be confirmed, started or offered to drivers. Click Release to continue; what was held back is sent then. Only trips that have not started can be put on hold. On the trip board, use the On hold filter to find them.