Get help and report a problem
Create a support ticket from the app, use the tutorials and shortcuts, and report a problem when the app cannot be reached.
Updated 4 October 2026
When you are stuck, there are several places to get help: this help center, the in-app tutorials, a support ticket from within the app, and the report page on the Transportial website for when the app itself does not work.
Create a support ticket
- Open the side menu (☰, top right).
- Click New ticket. The New support ticket form opens.
- Enter a short Topic.
- Choose a priority: Low priority, Normal priority, High priority or Urgent priority.
- Describe the problem in Description: what you did, what you expected and what happened instead.
- Add screenshots or files under Attachments.
- Click Post.
Mention the order number, trip or vehicle the problem is about. It saves a round of questions.
Administrators can choose to be notified about their tickets under Settings > Notifications > Support centrum.
Report a problem when the app does not load
If you see an error page, a page that cannot be found, or Transportial Desktop shows No connection to the platform, use the Report this issue link on that screen. It opens the report page on the Transportial website in your browser, which works even when the platform is unreachable.
What to include in a report
- The screen you were on and the steps that led to the problem.
- The exact error message, if any. A screenshot is ideal.
- Whether you use the web app in a browser or Transportial Desktop. In the desktop app, attach the log file (Help > Open log file).
Learn the app
- Guided tours: see Follow the in-app tutorials.
- Keyboard shortcuts: press ? or see Use keyboard shortcuts.
- Questions about your own set-up, permissions or missing screens: ask your platform administrator first. They control which features and menu items you see.