Log in and keep your account secure

You log in to Transportial in two steps: first your e-mail address, then your password. If your company uses single sign-on, you sign in with your company account instead. This article also covers two-factor authentication and your active sessions.

Log in

1. Open the Transportial web app or Transportial Desktop. The Login page appears.
2. Enter your e-mail address in E-mail and click Next.
3. Enter your password in Password.
4. Click Login. If two-factor authentication is on for your account, continue with the next step.
5. On the Enter authentication code page, type the 6-digit code from your authenticator app in OTP.
6. Click Login. The dashboard opens.

Click Back after the first step to correct your e-mail address.

If the code is wrong, you see This code is not valid. Enter the current code from your authenticator app. together with the number of attempts you have left. After too many wrong codes the login attempt ends and you are sent back to the Login page to start again.

Log in with a recovery code

Lost your phone, or no access to your authenticator app? Use one of the recovery codes you downloaded when you set up two-factor authentication.

1. Log in with your e-mail address and password as usual.
2. On the Enter authentication code page, click Use a recovery code.
3. Enter one of your codes in Recovery code.
4. Click Login. The dashboard opens.
5. Set up two-factor authentication again on the Security tab (see below).

Click Back to the authentication code to return to the code page. If the code is not accepted, you see This recovery code is not valid.

Log in with single sign-on (SAML)

When your platform has SAML single sign-on set up for your account, Transportial recognises your e-mail address after you click Next and sends you to your company's sign-in page. Sign in there and you return to Transportial already logged in. You do not have a separate Transportial password, and the two-factor settings in Transportial do not apply to you; your company's sign-in handles that.

Reset a forgotten password

1. On the login page, click Forgot your password?.
2. Enter your e-mail address and click Recover your account.
3. Open the e-mail Recover your account and click the Recover your account button in it. If it does not work, use the link below Or try this link:.
4. On the New password page, enter a new password of at least 6 characters, and repeat it.
5. Click Reset and log in with your new password.

Turn on two-factor authentication

Two-factor authentication (2FA) asks for a one-time code from an authenticator app every time you log in.

1. Open the side menu (☰, top right) and choose Settings.
2. Click the Security tab.
3. Under Two-factor authentication, switch the toggle on.
4. Scan the QR code under Scan QR with an authenticator app on your phone.
5. Click Download recovery codes and store the downloaded file somewhere safe.
6. Type the current code from your app in the field under Enter authentication code.
7. Click Enable 2FA to confirm.

To turn it off again, switch the same toggle off on the Security tab.

Change your password

1. Go to Settings > Security.
2. Under Update password, enter your Current password.
3. Enter a New password of at least 6 characters and repeat it in Repeat password.
4. Click Update.

Sessions and connected apps

The Sessions block on the Security tab lists where you are logged in: the device, how long ago the session started and the IP address. Your own session is marked (Current Session). Click Log out all other sessions if you see a device you do not recognise or you forgot to log out elsewhere.

Connected apps lists AI assistants and other tools you allowed to work in Transportial on your behalf, with their access and when they were last used. Such an app can only do what you can do. Click Disconnect to withdraw its access. When an app asks to connect, Transportial shows a Connect page with the platform and the access it asks for. Click Allow or Deny. Only allow apps you started connecting yourself.

Log out

1. Open the side menu (☰, top right).
2. Click Log out at the bottom of the menu.